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We recognize that a lawsuit is a Problem that needs to be solved. You should have a defense firm that you can rely on to help you solve the problem, not be part of the problem.  

What we promise to do

WE WILL place your interests first.

We will not randomly create such things as medical or fact timelines when not necessary simply to generate billable hours. If the firm you assign does not put your interests first, you have the wrong firm.

WE WILL give you the most thorough evaluation of your claim possible. 

While not every file requires looking under every stone and pebble, some do. Often primary care physician’s records contain a wealth of information. Although not every personal injury case requires production of these records, most will benefit from it. Most plaintiff’s lawyers do not provide new patient forms as they know they often contain very damaging information to the plaintiff’s claim and many defense lawyers do not bother to obtain new patient forms or even primary care records. If the firm you assign does not obtain all relevant records from all providers, you have the wrong firm.

WE WILL return all calls or e-mails within 24 hours. 

We are fully aware of the time taken by trials, depositions, and other out-of-office requirements; however, all calls into the office are important, treated as such and addressed in a timely fashion. We are always amazed when adjusters indicate that defense lawyers do not return calls promptly and that they have to chase lawyers for reporting or even a simple return call. If the firm you assign does not return calls promptly, you have the wrong firm.

WE WILL answer all calls in person and give you the personal attention your business deserves.

We do not have voice mail, nor will we. While we have an answering machine for calls before 8:00 a.m. or after 6:00 p.m., we trust that you would prefer to speak with a person when you call. If the firm you assign does not provide that level of personal service, you have the wrong firm.

WE WILL charge only a reasonable fee for our services and charge only for the services we provide.  

We will not charge for minor tasks such as simply reviewing a piece of mail, a discovery ruling, a pleading from a co-defendant, etc., that does not require a response or action by the firm. We value your trust in us and realize that not everything we do for you is a billable function. If the firm you assign charges for minor tasks, you have the wrong firm.

WE WILL do our best to ensure that your insured is pleased that they placed their insurance with you based on your selection of this office.

We meet in person with every client as soon as possible to obtain the correct facts and to answer any questions that they may have about the process. Often the real facts are not accurately contained in a police report, a claimant’s version, etc. We routinely receive comments from clients after we meet that they are pleasantly surprised that their insurance company had us meet with them to obtain their version and address their concerns. Some firms never meet their clients in person until just before a deposition or trial, and have paralegals, secretaries or investigators obtain their version or their discovery responses. Since the assigned attorney: is the one reporting to you; evaluates the case; communicates with opposing counsel; and ultimately may try the case, that person should be the one to meet their client. We meet with clients when and where convenient for them, rather than what is convenient for us, regardless if that is a Saturday or an evening, of course, at no additional cost to you.  If the firm you assigned does not offer this service, you have the wrong firm.

WE WILL resolve your claims as soon as possible and give you our reasoned opinion as to liability and damages as soon as possible in order to allow you to make an informed decision as quickly as possible.

While a medical issue often needs to be investigated fully, we recognize that some medical claims are only going to get worse with time, which will cost you more indemnity and defense dollars the longer the file remains open. If early settlement is your goal, it is our goal. In addition, whether a claim is to be settled or tried, we will use our best efforts to close the pleadings, request pre-trials, etc., in order to advance your case toward conclusion. If the firm you assign does not advance your claims expeditiously, you have the wrong firm.

What we promise not to do

WE WILL NOT assign your matter to an associate for handling. 

While we utilize the superb services of our paralegal and associate staff, we do so on a task-specific basis when it is right for your case. This way, when you have a question on a file you know that the person you call knows the answer without having to reach out to an associate or a partner.

WE WILL NOT file any motion or take any action if there is no significant benefit to you. 

Countless firms file Requests to Revise to “correct” minor mistakes in complaints, move to strike reckless complaints that they have no likelihood of winning or move for summary Judgment where there is clearly a question of fact, simply to generate billable hours. We have taken over files where assigned counsel incurred more than $5,000 to brief and argue a motion to strike a reckless claim or similar motion that they were never going to win. Only that firm benefitted from that filing.  However, if there is a good likelihood that your case can be resolved by summary Judgment, we will file the motion as soon as practical. We have a very good track record of obtaining summary Judgment as our motions are not filed arbitrarily. If the firm you assign files unnecessary pleadings to expand billable hours, you have the wrong firm.

WE WILL NOT give you an opinion about your case to prolong it and then give you a different opinion on the courthouse steps in order to avoid defending the opinion. 

Many lawyers tell you what you want to hear, or what they want you to hear, while a case is pending simply to extend the life of a file, then, at the courthouse steps, recommend a Judge’s value to close a file rather than trying the case. While we consider all positions on a file, we will not urge you to accept a Judge’s opinion only to avoid trying a case. We know that closing a file early is usually a good thing. However, if a case is going to be tried, there is no firm better prepared to try your case than our firm. If the firm you assign is not prepared to back their opinion and try a case, you have the wrong firm.

WE WILL NOT automatically file a jury claim or spend your money without good reason. 

For example, claiming a case to the jury in Connecticut is expensive. It presently costs $450 for every case. Many firms file the jury claim as a matter of course; however, as good stewards of your money, we can save you a significant amount of money by waiting to see if the other side will file the claim.  We also do not recommend retaining an expert as a matter of course when, a thoughtful analysis may eliminate the expense. If the firm you assign is not mindful of your dollars, you have the wrong firm.

WE WILL NOT handle the file in a “cookie cutter” fashion.

We are amazed to see many firms defend claims by some imaginary defense manual. As soon as discovery responses come in, they notice the plaintiff’s deposition. While depositions are most often necessary, they should not be taken as a matter of course, and often, only near the end of a case. Sometimes they should be the last thing done after all medical and other records are obtained. Sometimes they should be noticed before any other discovery is accomplished. Other times, it may make sense to never take the deposition. In addition, on direct claims, many firms never: take advantage of policy provisions allowing for Examinations Under Oath (EUO); compel medical examinations with physicians of the Company’s choice; demand medical authorizations as the Company has the right to do in most first-party matters. We obtained numerous decisions allowing these things that substantially benefit our clients. If the firm you assign handles your cases in a “cookie cutter” fashion, you have the wrong firm.